Virginia Veterinary Specialists has taken extra precautions to keep our staff, patients, and clients safe. Learn more about our COVID-19 protocol below.
Due to concerns about the Novel Coronavirus and related disease (COVID-19), Virginia Veterinary Specialists is taking additional precautionary measures within the hospital to keep our staff, doctors, patients, and clients safe while continuing to provide essential patient care. Virginia Veterinary Specialists has adopted a curbside service only as a precautionary measure, which will only allow hospital personnel inside our building.
Upon arrival to our facility, we ask that clients call our office, 434-202-2987, and remain in their vehicles. They will be connected with a clinical staff member who will obtain history and important information needed to proceed with medical treatment. The clinical staff member will then bring pets into the hospital to be evaluated by our specialists in a timely manner. Again, we ask that clients remain in their vehicles in our parking lot. After their pet enters the building, our reception staff will call them back to discuss wait times, payment arrangements, and discharge protocols. In some cases, we may ask clients to remain in the parking lot until the appointment is complete.
Specialists will contact clients via telephone after they have evaluated patients. All discharge information will be given by clinical staff via telephone or email. Once the phone discharges are complete, payments will be taken over the phone, and a clinical staff member will return patients to client vehicles with any necessary medications.
Request for prescription refills, retail items, and pet diets will be handled in a similar manner. We ask that you remain in your vehicle and call our office, letting us know that you have arrived. The customer service representative will then take the client’s payments over the phone or come to their vehicle; items will then be delivered directly to the client’s vehicle.
We apologize for any inconvenience this may cause, and we thank you for your patients during this temporary change in protocol.
Virginia Veterinary Specialists