COVID-19 Protocol

COVID-19 Protocol

Virginia Veterinary Specialists COVID-19 Public Safety Protocol:

Virginia Veterinary Specialists strives to continue to keep our staff, doctors, patients, and clients safe while continuing to provide essential patient care. We are pleased to announce that we will be adopting a hybrid service moving forward. We will be allowing specific client appointments into the building after your pet has been evaluated to meet the physician and discuss patient care.

All clients in the building will be required to mask at all times. All other appointments as well as medication and food pickups will remain curbside. Please call upon arrival to start the check-in process.

Once the client has arrived at the facility, we ask that they call our office, 434-202-2987, and remain in their vehicles. They will be connected with a clinical staff member who will obtain history and important information needed to proceed with medical treatment. The clinical staff member will then bring pets into the hospital to be evaluated by our specialists in a timely manner. Again, we ask that clients remain in their vehicles in our parking lot. After their pet enters the building, our reception staff will call them back to discuss wait times, payment arrangements, and discharge protocols. In some cases, we may ask clients to remain in the parking lot until the appointment is complete.

For curbside service:
Specialists will contact clients via telephone after they have evaluated patients. All discharge information will be given by clinical staff via telephone or email. Once the phone discharges are complete, payments will be taken over the phone or at the vehicle, and a clinical staff member will return patients to client vehicles with any necessary medications.

For first-time consult visits:
Specialists will evaluate patients, once that has been completed a clinical staff member will escort the client to an exam room to meet with the specialists to discuss care and treatment options. After the appointment is completed the client and patient will be transferred to the front desk to check out and schedule any further appointments if needed.

Requests for prescription refills, retail items, and pet diets will be handled in a curbside manner. We ask that you remain in your vehicle and call our office, letting us know that you have arrived. The customer service representative will then take the client’s payments over the phone or come to their vehicle; items will then be delivered directly to the client’s vehicle.

We apologize for any inconvenience this may cause, and we thank you for your patience during this temporary change in protocol.

Virginia Veterinary Specialists
Charlottesville, VA